Privacy Policy

Last updated: November 10, 2025

TrueMark Home Solutions (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have. By using our website, forms, ads, emails, or phone/SMS services (collectively, the “Services”), you agree to this policy.

1) Information we collect

2) How we use information

• To review your property details and determine a fair cash offer.
• To reply to your questions and schedule appointments.
• To improve our website, Services, and overall customer experience.
• For security, fraud prevention, and compliance with applicable laws.
• For marketing/remarketing where permitted (you can opt out—see below).

3) When we share information

We do not sell your personal information. We may share limited data with:

• Vetted service providers (hosting, analytics, CRM, email/SMS platforms) under contracts that limit use.
• Professional partners (e.g., title/escrow companies, attorneys) as needed to complete a transaction you request.
• Legal, safety, & compliance when required by law or to protect rights, property, or safety.
• In a business transfer (merger, sale, or similar), your data may transfer as part of the transaction.

4) Security & data retention

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method is 100% secure, but we continuously review and improve our controls. We retain information only as long as necessary for the purposes in this policy (or longer if required by law or to resolve disputes).

5) Cookies, analytics & advertising

6) SMS & call consent

If you provide your phone number, you consent to receive calls or text messages from us related to your inquiry (for example: scheduling, property details, or an offer). Message & data rates may apply. To opt out, reply STOP. For help, reply HELP. We don’t sell or share your number for unrelated marketing.

7) Your privacy rights

• CCPA/CPRA (California): You may request to know, access, correct, transfer, or delete your personal information, and to limit or opt out of certain uses. We will not discriminate against you for exercising your rights.
• GDPR (EEA/UK): Where applicable, you may request access, rectification, erasure, restriction, or portability, and you may object to processing or withdraw consent.
• Other regions: We honor rights provided by applicable local laws to a comparable extent.

To exercise rights, contact us at info@truemarkhomesolutions.com or by mail/phone (see below). We may need to verify your request.

8) Children’s privacy

Our Services are intended for adults. We don’t knowingly collect personal information from children under 13 (or the age defined by your jurisdiction). If you believe a child has provided information, please contact us and we’ll delete it.

9) Changes to this policy

We may update this Privacy Policy from time to time. We’ll post the new version with an updated “Last updated” date. Your continued use of the Services after changes means you accept the revised policy.

10) Contact us

If you have accessibility needs and require this policy in another format, contact us and we’ll be happy to help.